Refund, Return, and Cancellation Policy
- Order cancellation request will not be entertained.
- All items sold are not returnable, refundable*, or exchangeable. *Refund is only applicable if item goes out of stock or unable to manufacture.
- In case a wrong item or damaged item is received - an unboxing/parcel opening video from the seal is required for our customer service team to assess & claim the exchange on a fairground basis.
- For free-sized items, there is no exchange policy. For an item that has sizes, it is the customer's responsibility to check on the measurements.
- Any loose threads or irregularities in embroideries are not considered damages.
- Discounted/On Sale items are not valid for refund/exchange.
- A washable stain is not considered damage.
- 5% - 10% of color variation is expected due to different lighting and photographic sources. An item with dual-tone abilities may look varied from a different angle.
- Items that are accepted for a return must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, missing pieces, or altered in any way.
- It is the customer's duty to inform any issues to us via within 3 working days upon receiving of item. Replacement will not be accepted if it has exceeded the window of 3 working days.
- We would recommend all items be drycleaned prior to use as well as to preserve the quality of the item.