Store Policies

Thank you for shopping with us! Please read our policy carefully to ensure a smooth shopping experience.

 Tracking Information

  • A tracking update will be emailed to the provided email address within 1-3 working days upon order confirmation.
  • Once you receive the tracking update, it is the customer’s responsibility to monitor the shipping progress. Customers may contact the courier directly for updates or to ensure efficient delivery.

 Shipping/Delivery Information

  • Our standard shipping time is estimated at 8-9 working days, with an additional 3-4 working days if stitching added. Urgent requests will not be accommodated.
  • In most cases, parcels will be delivered within the estimated time frame. However, the actual delivery date may be affected by factors such as flight arrangements, freight delays, payload issues, weather conditions, festive peak seasons, public holidays, and other external factors beyond our control. We appreciate your understanding during these unforeseen circumstances.
  • It is the customer’s responsibility to provide the correct shipping address, including a complete postal code with an accurate contact number based on the country code that matches the shipping address, to avoid any errors.

      Return, Refund, Exchange & Cancellations

      • Order cancellations are not allowed.
      • All sales are final; items are non-returnable, non-refundable, and non-exchangeable.
      • Refunds are only issued if;
        • An item is out of stock / cannot be manufactured, or pre-ordered
      • Exchange is only applicable if ;
        • sized item ( Kurtis/Sharara Suits) being delivered wrongly ( for example customer ordered Size L but received Size M labelled Kurti /Suit )
      • There is no exchange policy for free-sized items. For sized items, it is the customer’s responsibility to confirm the correct measurements before purchasing.

      To help us serve you quickly and fairly, we kindly ask all customers to:

      • Record a 360° unboxing video from the moment you receive your sealed parcel/package/boxes.
      • Report any issues within 3 working days of delivery.

      (Tip: A simple phone video in daylight works best. Please ensure the video is clear, continuous, and unedited to avoid delays in the process.

      • This video is compulsory as proof for any claims related to damages, defects, or incorrect items. Without the video, we may not be able to process your request. Laksharaa Sarees reserves the right to reject return or exchange requests if the required proof is not provided correctly.

      Please note that refunds or cancellations will not be accepted in the following situations:

      • Change of mind/theme/preference (including color or if the item is no longer needed).
      • Color differences caused by lighting, photography, or device screens. A variation of 5–10% is normal, and dual-tone fabrics may appear differently from various angles.
      • Delivery delays due to unforeseen circumstances, customs clearance, or courier issues.
      • Custom-stitched or tailored items (including blouses, readymade sarees & lehengas).
      • Minor imperfections such as loose threads, embroidery irregularities, or small washable stains (these are part of the hand-crafted nature of our products).
      • Discounted or sale items, which are final sale
      • Any issues must be reported within 3-5 working days of receiving the item. 
      • We recommend dry cleaning all items before use to maintain their quality.

      For more inquiries, customers can contact us at support@laksharaasarees.com

      CUSTOMS AND IMPORT DUTIES
      Laksharaa Sarees cannot be held responsible for delays by customs or local postal services. Shipping overseas may subject to import fees, duties, and taxes, which are charged once the parcel reaches its destination country. These charges are depending on your country's law.