Store Policies

Thank you for shopping with us! Please read our policy carefully to ensure a smooth shopping experience.

 Tracking Information

  • A tracking update will be emailed to the provided email address within 1-3 working days upon order confirmation.
  • Once you receive the tracking update, it is the customer’s responsibility to monitor the shipping progress. Customers may contact the courier directly for updates or to ensure efficient delivery.

 Shipping/Delivery Information

  • Our standard shipping time is estimated at 8-9 working days, with an additional 3-4 working days if stitching added. Urgent requests will not be accommodated.
  • In most cases, parcels will be delivered within the estimated time frame. However, the actual delivery date may be affected by factors such as flight arrangements, freight delays, payload issues, weather conditions, festive peak seasons, public holidays, and other external factors beyond our control.
  • We are not responsible for any delays that occur, and we appreciate your understanding during these unforeseen circumstances.
  • It is the customer’s responsibility to provide the correct shipping address, including a complete postal code, to avoid any errors.

      Return, Refund, Exchange & Cancellations

      • Order cancellations are not allowed.
      • All sales are final; items are non-returnable, non-refundable, and non-exchangeable.
      • Refunds are only issued if;
        •  an item is out of stock or cannot be manufactured.
        •  wrong item being delivered
      Please record an unboxing/parcel opening video (full 360 angles) when you’ve received a package from us. The unboxing video is compulsory as proof for damages/faulty so our customer service team can accomodate the process smoothly.
        • Refunds/Cancellation are not valid for the following reasons
          • Change of mind/ change of theme colour
          • Colour is different
          • Parcel delayed due to unforeseeable circumstances. 
          1. There is no exchange policy for free-sized items. For sized items, it is the customer’s responsibility to confirm the correct measurements before purchasing. 
          2. Loose threads, minor embroidery irregularities, or washable stains are not considered defects.
          3. Discounted or sale items are not eligible for refunds or exchanges.
          4. A 5-10% color variation may occur due to different lighting and photography. Items with dual-tone effects may appear differently from various angles.
          5. Items accepted for return due to incorrect item being delivered must be unused, in their original packaging. We do not accept returns for items that have been worn, damaged, washed, have missing parts, or have been altered in any way.
          6. Any issues must be reported within 2 working days of receiving the item. No replacements will be accepted after this period.
          7. We recommend dry cleaning all items before use to maintain their quality.

             For any inquiries, please contact us at support@laksharaasarees.com

            CUSTOMS AND IMPORT DUTIES
            Laksharaa Sarees cannot be held responsible for delays by customs or local postal services. Shipping overseas may subject to import fees, duties, and taxes, which are charged once the parcel reaches its destination country. These charges are depending on your country law.