A tracking update will be emailed to the provided email address within 1-3 working days upon order confirmation.
Once you receive the tracking update, it is the customer’s responsibility to monitor the shipping progress. Customers may contact the courier directly for updates or to ensure efficient delivery.
2. Shipping Updates
Our standard shipping time is estimated at 8-9 working days, with an additional 3-4 working days if stitching is required. Urgent requests will not be accommodated.
In most cases, parcels will be delivered within the estimated time frame. However, the actual delivery date may be affected by factors such as flight arrangements, freight delays, payload issues, weather conditions, festive peak seasons, public holidays, and other external factors beyond our control.
We are not responsible for any delays that occur, and we appreciate your understanding during these unforeseen circumstances.
It is the customer’s responsibility to provide the correct shipping address, including a complete postal code, to avoid any errors.
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